Information about refund of items purchased at Hyundai Department Store

If you want to return an Item from Hyundai Department Store available for purchase at Hyundai Hmall, send it to the return address. Upon arrival, the seller will inspect the item for any damage. If there is no damage, you will get a full refund in full of the original payment. If the returned Item is found to fall into one of the following categories that prohibit return or exchange, no refund will be made and the Item will be delivered back to you upon notification.

Make sure to read the following description before placing an order for items at the Hyundai Department Store.

Items at the online Hyundai Department Store are also available for sale at Hyundai Department Stores, except for some exclusive online items. Therefore, the item you order may be out of stock before it is delivered to you.
Upon acknowledging the occurrence of this event, you will be notified and get a full refund as soon as possible.
We kindly ask for your understanding.

Exchange/Return of Hyundai Department Store items

No return or exchanges for Hyundai Department Store items will be allowed if

• Seven (7) days have passed since the date of receiving your package (applicable to all items of Hyundai Department Store).
• The item is used or damaged (Clothing items will be inspected by an accredited inspection agency for assessment.)
• A free gift provided in a bundle is used or missing in the returned package
• The item you have ordered is a pair of custom-made shoes
• The reason for return or exchange falls into the revocation restricted categories in accordance with the 'Act on the Consumer Protection in the Electronic Commerce Transactions, etc.'

Noted items on exchange/return

• Exchange or return will only be allowed within the revocation period. Upon expiration of the period, no refund or exchange will be allowed unless there is damage to the item that is not attributable to the customer.
• The return of your Item may not be accepted in the event that there is a delay in collecting it due to the customer's fault.
• Some cosmetic items require either a doctor's note or a medical treatment certificate attached when returning them.
• Return or indemnification due to a price cut will not be allowed.
• The same items sold by different sellers may be priced differently. No returns or exchanges will be allowed because of this.

Information about after-sales services

Consumers will have a right to return, exchange, access after-sales services, or get a refund for faulty items in accordance with the Guidelines on Consumer Dispute Resolution (as notified by the Fair Trade Commission).

Information about Shopping Cart for Hyundai Department Store

Any purchase of Hyundai Department Store items worth less than 30,000 won will be charged a 2,500 won delivery fee.

• For any purchase made by a minor, the purchase can be canceled by the minor him/herself or his/her legal representative when the legal representative disagrees with the purchase.
• In the case of purchasing “industrial items that are subject to safety inspection,” please verify the availability of any Safety Test indications that are issued according to the “Quality Management and Safety Management Law of Industrial Products.”
• In the case of purchasing an informative electronic/telecommunication device, please check if it is authorized or approved according to the relevant law.
• In the case of a direct trade with a seller that does not use 11STREET’s payment system, different items instead of one in the your order may be shipped.
• The registered items and descriptions are posted by a seller. Thus, 11STREET, which is operated by 11Street Co. Ltd., is not responsible for the contents registered in 11STREET.