You may submit your request within seven days upon receipt of your package.
Note, however, that you may not submit your request for return/exchange if:

• the package or part of it is lost or damaged due to lack of care or some other fault for which the customer is responsible.
  (except for damage to the package that allows the product inside to be seen )
• The value of the product is severely reduced due to use or consumption by the customer.
• The value of the product has been so severely reduced and too much time has elapsed that it cannot be re-sold.
• the package is damaged for a product that can be easily copied or forged
• A custom-made product individually produced upon the request of a customer starts to be manufactured

• For any purchase made by a minor, the purchase can be canceled by the minor him/herself or his/her legal representative when the legal representative disagrees with the purchase.
• In the case of purchasing “industrial items that are subject to safety inspection,” please verify the availability of any Safety Test indications that are issued according to the “Quality Management and Safety Management Law of Industrial Products.”
• In the case of purchasing an informative electronic/telecommunication device, please check if it is authorized or approved according to the relevant law.
• In the case of a direct trade with a seller that does not use 11STREET’s payment system, different items instead of one in the your order may be shipped.
• The registered items and descriptions are posted by a seller. Thus, 11STREET, which is operated by 11Street Co. Ltd., is not responsible for the contents registered in 11STREET.