• Who are Global Sellers? : They are Sellers in Korea or overseas, selling global brand items.
• Global brand imports shipped from overseas may take 5~15 business days to be delivered.There may be 2~3 days of delay in shipping for remote areas in highlands and islands.
• As the currency exchange rate fluctuates, shipping rate / customs duty and surtax may change accordingly. If the rate changes during the payment process, your payment may fail to complete.
  In this case, please try again.

• Order Cancellation : You can cancel your order AFTER completing your order payment.
• Order Returns : You can return your item within 7 days of the receipt date.
  If you are returning for Buyer's Remorse, you are responsible for the import duty and round-trip international shipping fee.
  If you are returning a global brand import shipped from overseas, you are responsible for import duty, round-trip international shipping fee, and other additional charges.
• Order Exchanges : You CANNOT exchange your item. Please return your item and order again.

• For inquiry on the order return/exchange/repair of a defective item, please contact the Seller.
• ATTENTION : Repair service is usually not available for global brand imports shipped from overseas. For the items with repair service available, you may be responsible for import tax, international shipping, and other additional charges. Due to the time difference, getting a hold of the Seller on the phone may be difficult. In this case, please contact 11STREET's Customer Service.
  We will help you contact the Seller and resolve any issues at hand.

• If you purchase from a Global Seller in overseas, an international courier will carry out the customs clearance procedure, abiding by principles of private? import customs clearance. If your order exceeds 150,000 KRW, you become the person liable for tax payment.? In this case, you are responsible for import tax and VAT. Please follow the courier's instructions and make payment to Korea Customs Service.
  Please note that the courier may request your personal information (e.g. Resident Registration Number) for customs clearance.

In order to guarantee qualities of genuine products, all Sellers are required to display origins of their products. If an item is found to have violated the agreement, the Seller must submit to 11STREET all supporting *s indicating where it was originally purchased. The origin of items has to be one of the following below.