User Agreement

Conditions of Use

The global (English/Chinese) version of the Terms and Conditions of Use are provided to aid customers' understanding. When there are differences in legal interpretation, the Korean version takes precedence over the global version and only the Korean version is legally binding.


Chapter 1. General Provisions

Article 1 (Purpose)
The purpose of these Terms and Conditions of Use is to set forth the rights, obligations, and other matters between parties transacting goods or services in connection with using the electronic commerce related services (the “Services”) provided by 11Street's Korean website (http://www.11st.co.kr and m.11st.co.kr; hereinafter “11번가”), 11STREET (http://global.11st.co.kr and its mobile application; hereinafter "11STREET"), and the overseas website interlinked with 11번가 (http://11street.jd.hk/; hereinafter “Overseas 11STREET”) operated by Eleven Street Co., Ltd. (the “Company”). They also define the rights, obligations, and responsibilities between the Company and its Members, as well as matters related to service usage procedures of the Members, etc.

Articles 2 (Definition of Terms)
① The definitions of the terms used in this Terms and Conditions of Use are as follows.
1. 11STREET: Real-time e-commerce system and the website for the system's operation provided by the Company for the free transaction of goods or services (the "Products")
2. User: Members and non-members who are granted the Services provided by the Company in accordance with these Terms and Conditions of Use
3. Member: Any individual or business who has registered themselves as a Member according to the registration process established by the Company, and who is consistently provided information of the Company and eligible to use the Services provided by the Company. Members consist of General Members and Seller Members as follows.
A. General Member (Buyer Customer): Any Member who is entitled to use the purchase and other services related to Product purchases provided by 11STREET. General Members consist of Individual Buyer Members and Business Buyer Members.
a. Individual Buyer Member: A Member who signed up for purchasing only. Anyone is allowed.
b. Business Buyer Member: A Member who signed up for purchasing and registered the corporate information
4. Non-member: A person who uses the Service provided by the Company without signing up as a Member
5. ID: Alphabets, numbers or certain combination of alphabets and numbers set by the Member, approved and registered by the Company for the purpose of identifying the Member and for use of the Service
6. Password: Any combination of alphabets and numbers set by the Member and registered with the Company for the purpose of identifying the Member and protecting confidential information
7. Operator: Any person selected by the Company for the purpose of overall management and smooth operation of the Services provided by the Company
8. Buyer: Any person purchasing the Products of Sellers registered with the Company. The right to purchase is granted to all users including General Members, Seller Members, and Non-members.
9. Seller: Any Member who has registered Products following the Product promotion form provided by the Company for the purpose of selling Products. The right to sell is granted to Seller Members.
10. Member Grade: Grades given to each Member by the Company following certain criteria based on the results of using the Service provided by the Company
11. Product Review: Postings including text, images, and videos which contains comprehensive reviews on Products after purchase of the Product
12. Point: The electronic prepayment means that is issued and managed by the Company for the purpose of usage by Members to purchase Products and provide payment. It is provided by the Company free of charge.
13. Cash: Information used as a means of cash refund in cases in which the Company should refund the purchase amount to the Member following a refund request by the Member, due to Product purchase cancellation, etc., after the Member had completed payment through payment methods such as payment over mobile phone, etc. on 11STREET, but the refund cannot be completed through the same process as the payment due to the characteristics of the payment method.
14. Purchase Confirmation Period: The period in which the Buyer is required to express their intent to complete the purchase (purchase confirmation, return, exchange.) Purchase confirmation occurs on the 7th day from the receipt of the product, or in cases where the date of product receipt cannot be confirmed such as products to be installed, etc., purchase confirmation occurs 60 days after the starting date of air delivery.
15. Identification: The verification of the identity of the Member through mobile phone verification (or i-PIN verification); or the verification of the conformance of the company name and business registration number and the mandatory items specified in Article 8 hereof for Business Members
16. Business Day: Any day in which the Company has provided normal Services, which excludes Saturdays, Sundays, and legal holidays
17. Payment Protection Service: The Service provided by the Company to deposit the payment made by the Buyer for a fixed period of time for the purpose of protecting the payment
18. Safe Transaction Center: The organization established to mediate issues which may arise in connection with transaction safety during the usage of Services
19. Dispute Resolution Center: In principle, any disputes that occur in transaction using 11STREET must be resolved autonomously by the Seller and Buyer. This term is defined as the dispute resolution organization established and operated by the Company in exceptional circumstances for the rational and smooth mediation of disputes.
② Terms that are not defined in Section 1 are to be interpreted in accordance with related laws and regulations and standard transaction practices.

Article 3 (Scope and Priority of Effectiveness)
① Chapter 1 (General Provisions) and Chapter 3 (Miscellaneous) of these Terms and Conditions of Use shall apply to all Services, while Chapter 2 will be applied separately to 11STREET (E-commerce Agent) Services.
② In the event that there is a conflict between the provisions of Chapter 1 or Chapter 3 and the provisions of Chapter 2 which are related to individual Services, the provisions regarding individual Services (Chapter 2) shall take precedence over provisions regarding overall Services (Chapter 1 and Chapter 3).

Article 4 (Disclosure, Validity, and Amendment of the Terms and Conditions of Use)
① The Company will disclose the defined Terms and Conditions of Use on the initial landing page of the internet site (http://global.11st.co.kr) where the Services of the Company are provided to inform users of the Terms and Conditions of Use.
② The Company is entitled to amend the Terms and Conditions of Use when there are reasonable reasons, to the extent that the amendments do not violate related laws such as the Regulation of Standardized Contracts Act, the Framework Act on Electronic Commerce, the Digital Signature Act, the Act on Promotion of the Use of Information and Communications Network and the Information Protection, etc., and the Act on Consumer Protection in Electronic Commerce, etc. In the event the Terms and Conditions of Use is amended, the Company shall disclose the amendment, the effective date of amendment, and the reasons for amendment through its Service site 15 days prior to the effective date of such amendment. However, if any amendment is disadvantageous to the Users, such amendments shall be notified through its Service site 30 days prior to the effective date and Users shall also be individually notified through e-mail, SMS, etc. (If individual notification is difficult due to the failure to provide contact information, or change in the contact information of Users, etc., the disclosure shall be deemed as individual notification according to the Terms and Services of Use.)
③ Agreeing to the Terms and Conditions of Use shall mean to agree to regularly visit the internet site operated by the Company to confirm amendments to the Terms and Conditions of Use. The Company shall not be responsible for any damages that may arise to Members or Users in connection with their failure to understand information regarding the amended Terms and Conditions of Use.
④ Any Member that does not agree with the amended Terms and Conditions of Use may request to terminate membership (Termination of the Use Agreement). In the event the User fails to express their refusal of the amendments of the Terms and Conditions of Use, despite the Company disclosing and notifying the User of the fact pursuant to Section 2 that the Company will consider failure to express refusal by the effective date of the amendment as consent of the amendment, the Company will deem that the User has consented to the amendment.

Article 5 (Additional Regulations)
① Any matters not stipulated in this Terms and Conditions of Use shall follow related regulations such as the Act on Consumer Protection in Electronic Commerce, etc. and general commercial practices.
② The Company, whenever necessary, may determine matters applicable to specific Services (the “Individual Agreement”) and disclose it through 11STREET, etc.
③ The Company, whenever necessary, may determine detailed matters relating to the use of Services (the "Use Policy") and disclose it through 11STREET, etc.
④ Any amendments made to the Individual Agreement or the Use Policy shall be disclosed by the Company 7 days prior to the effective date of such changes through 11STREET.
⑤ Each Member shall regularly monitor whether amendments have been made to the Individual Agreement or the Use Policy and shall review the amendment when amendment disclosures are made.

Article 6 (Establishment of the Use Agreement)
① The use agreement regarding the Services provided by the Company (the “Use Agreement”) shall be formed when the Company provides its consent to the use application filed by a person who wishes to use the Services. A person who wishes to use the Services shall input the relevant information required for each item in the Member registration application form provided online by the Company and express their agreement with the Terms and Conditions of Use.
② The admission to the membership will become effective when the notification of acceptance by the Company is posted on the relevant webpage for the Services or received by the applicant by e-mail or any other means determined by the Company.
③ In the case of individuals, any individual is eligible to apply for membership. Any businesses (including privately owned business and corporations) must be able to engage in normal business activities as of the date of the application to be eligible to apply for membership.
④ Individual Buyer Members can apply with multiple IDs without identification following the method determined by the Company such as e-mail verification, etc., but usage of the ID may be limited pursuant to Article 6 Section 7. In addition, the Individual Buyer Member is solely responsible for the results and damage caused by the abuse or misuse of multiple IDs. In principle, one ID is to be used for each Seller Member (for each identification. In the case of privately owned business, one ID is to be used for each business registration number, and for corporations, one ID is to be used for each corporation registration number.) However, Seller Members that satisfy criteria determined by the Company (transaction period, performance record, credit rating, dispute records, etc.) may be given up to 5 membership IDs for each registration number.
⑤ In principle, any Member who reapplies following the expiration (including termination) of the Use Agreement cannot use the last used ID and must use a new ID.
⑥ When Individual Seller Members apply for membership, identification procedures shall be undertaken through the personal identification measures of mobile phone verification (or i-PIN verification) by identification institutions (Individual Seller Members can be asked for additional verification through other means determined by the Company in addition to the identification.) When Business Members apply for membership, identification procedures are undertaken through the verification of conformance between the company name and registration number, and verification of the mandatory items specified in Article 8. In addition, for any application for which the personal identification proceedings cannot be undertaken by the Company, the Company is entitled to request the applicant to submit evidentiary materials.
⑦ In order to prevent repeated reapplication after withdrawal and voluntary termination, or signing up with multiple IDs in order to expediently receive economic benefit through various discount coupons and event benefits provided by the Company or to prevent Members from cheating, participating in illegal activities (e.g. illegal use of the other's name in the process), or abusing and misusing miscellaneous the Services, the use of certain Services by Members with multiple IDs may be limited to initially verified ID.

Article 7 (Change and Protection of Personal Information)
① In cases when the information provided at the time of Service application by a Member has changed, the Member must revise those changes within a reasonable period through methods such as Member information change, etc. However, certain information that is not allowed to be changed such as name, ID, etc., cannot be changed.
② Any damages that are incurred due to information that has not been changed is solely the responsibility of the Member. In this case, the Company will bear no responsibility in any way.
③ The Company will not use any information of the User other than for the purpose of providing Services, nor will it provide such information to any third party without the consent of the User. However, cases where related laws and regulations have determined otherwise are exceptions.
④ In accordance with related laws and regulations, the Company will strive to protect the personal information of the User. The Company shall establish a policy to protect personal information of the User, designate a person to oversee the protection of personal information and disclose this policy.
⑤ Any matter related to the protection of personal information of the User shall be handled in accordance with related laws and regulation, as well as the privacy policy determined by the Company.
⑥ In the event any transaction is made through the Services provided by 11STREET, the Company shall provide the Seller with the personal information of the User which is necessary in connection with the transaction of the products between the Seller and the Buyer, delivery, etc.

Article 8 (Application for the Use of the Services)
① Any person who wishes to join and use the Services provided by the Company shall fill out the required information in the membership application form provided by the Company. The membership application form is divided into mandatory items and optional items to be filled, and all mandatory items must be filled in. The required information in membership applications varies depending on whether the applicant is an individual or a business.
② Mandatory items to be filled for any Individual Buyer Member and/or Individual Seller Member: Member ID (ID), password, name, e-mail address
③ Mandatory items to be filled for any Business Seller Member: Type of business, Member ID (ID), password, name of the company (name of the business), name of the representative, business registration number, email address, contact number of the representative, fax number, location of the business, account number to which he amount from the sale of the Product may be remitted, type of business, business item, corporation registration number, e-commerce business registration number, and major line of business.
④ A corporate entity must apply for membership as a Business Member. Anyone who wishes to join as a Business Member shall provide, at the request of the Company, additional information and evidentiary materials, such as a copy of the certificate of business registration, a copy of the forms of identification of the representative (for privately owned business), corporate register, a certificate of corporate seal impression, and the account information of the representative or the company for settlement.
⑤ At the time of Member application, the Company is entitled to request additional information (e.g. gender, land line telephone number, etc.) other than the mandatory items indicated in Section 1 and Section 2, to which the applicant has the right to reject. Any additional information is to be used only for the purpose of providing various and useful information to the Member and cannot be used for any other purpose.
⑥ The Company is entitled to confirm acceptance by any Member to receive advertising emails or advertising SMS, and personal information being shared with or used by partner companies and personal information management consignment companies.

Article 9 (Approval, Rejection, Deferring of the Application of Use)
① As a general rule, the Company shall approve applications for usage of Services from persons who have truthfully and accurately completed all required items set forth in Article 8 of these Terms and Conditions of Use, and who have agreed to these Terms and Conditions of Use.
② For applications for membership by Individual Seller Members, the Company shall undertake identification procedures through identification institutions specified under relevant laws and regulations. For applications by Business Members, identification is undertaken based on the evidentiary material provided following Article 8 Section 4. For any application for which the Company is unable to undertake identification procedures, the Company is entitled to request the applicant to submit evidentiary materials.
③ The Company may refuse to approve the application in any of the following cases.
1. Cases in which the applicant is under 14 years old (in the case of Seller Members)
2. Cases in which it has been confirmed that the applicant is not the person applying during the identification process, as outlined in the above Section 2 (in the case of Seller Members)
3. Cases in which the name and CI (Connecting Information, the individual identification information given by the identification institution for connection the service), DI (Duplication Information, information to confirm duplicate applications), business registration number, or corporation registration number are identical with existing Seller Members or Business Buyer Members
4. Cases where there is any false or omitted information or typos in the application or the registration materials
5. Cases in which reapplication occurs within a month from the date on which the Use Agreement was terminated
6. Cases in which a Member whose membership is suspended voluntarily terminates the Use Agreement and reapplies for use of the Services. (Although usage of Services is allowed again for Individual Buyer Members, if the fact that the membership was suspended was enacted is found after identification during the use of the Services, the Use Agreement can be terminated for that ID.)
7. Cases where it has been confirmed that the application has been filed in breach of these Terms and Conditions of Use or that such application is unlawful or otherwise wrongful
8. Cases where any person who is subject to Purchase/Sales Use Agreement of 11STREET is in breach of the relevant Agreement
④ The Company may defer an application in any of the following cases. In that event, the Company shall post on the relevant Service page or notify via email about items related to the deference of the approval, such as reasons for deferring the application, possible date of approval, any additional information or materials that are required for the approval, etc.
1. There is a lack of facilities.
2. There are technical difficulties.
3. The Company is unable to verify the applicant's personal identity through the identification procedure undertaken by the Company.
4. The Company has reasonably decided that deferring the application is necessary.

Article 10 (Termination of the Use Agreement)
① A Member may terminate the Use Agreement as follows.
1. Any Member may terminate the Use Agreement at any time by notifying the Company of their intent to terminate. However, prior to making such notification, all Product transactions that are in process must be completed, withdrawn, or canceled, and any negative consequences arising from such withdrawal or cancellation shall be borne solely by the Member. In addition, the Company is entitled to restrict the termination of the Use Agreement by the Member in the event the Member has not repaid all debts to the Company (repayment of minus Cash, etc.) until the Member has repaid all such debts, and in the event the usage by the Member has been suspended due to their breach of these Terms and Conditions of Use and/or related laws and regulations in order to prevent recurrence of such a breach.
2. In the event the Company terminates the Use Agreement, the Company will notify the Member of the grounds of termination by e-mail, telephone, fax, or other means. For the safety of transactions, batch termination intent can be notified for Member IDs that have been confirmed to be owned by the same person. The Use Agreement is terminated when the Company notifies the Member of its intent to terminate the Use Agreement with that Member.
3. In order to prevent repeated reapplication after withdrawal or voluntary termination, in order to expediently receive economic benefit through various discount coupons and event benefits provided by the Company, and to prevent Members from cheating, participating in illegal activities (e.g. illegal use of the other's name in the process), or abusing and misusing the Services, even after the Contract has ended, the Company may not approve the application to use the Service or may handle the relevant Member’s reapplication limitation period as mentioned as below. a. In the case of the usage Contract terminated by Member’s own intent: 1 month (however 2 months in the case of the Member also having the title of Seller Member when withdrawing) b. In the case of any violating actions on the legislation, Terms of Use of Purchase and Terms of Use of Sales: 5 years.
② The Company may terminate the Use Agreement in any of the following cases.
1. The Company may terminate the Use Agreement in the event any of the following has occurred or has been confirmed in respect to the relevant Member.
A. Any acts compromising legitimate interests such as rights, honor, credit, etc. of other Members or the Company (including its employees and service associates) or acts in violation of Korean laws and regulations or public order and standards of decency
B. Engaging or attempting to engage in any of the following activities that interrupt, or that may interrupt, the smooth operation of the Service
a. Raising claims in a repeated and malicious manner without any reasonable grounds
b. Repeatedly canceling or returning purchased good or services that are not particularly defective after using such good or services
c. Violating other rules of use determined by the Company for safe transactions
C. The accumulated credit rating of a Member falls below a certain level.
D. Intentionally interrupting the operations of the Company or registering Products that are not fit for sale
E. The Member has breached these Terms and Conditions of Use, or the grounds for termination under these Terms and Conditions have occurred (including the breach of the relevant agreement by any person who is subject to the Seller Members Agreement of 11STREET.)
F. It has been confirmed that there are grounds to reject the Use Agreement of the Member in accordance with Article 9.
2. In the event the Company terminates the Use Agreement, the Company will notify the Member of the grounds of termination by e-mail, telephone, fax, or other means. The Use Agreement is terminated when the notification is received by the Member. In the case of notification by e-mail, the time when the email is sent is deemed to be the time of receipt.
3. Following the termination of the Use Agreement by the Company in accordance with this Article, these Terms and Conditions of Use shall continue to apply to any matters related to the completion of any existing sale and purchase agreements entered prior to the termination.
4. In the event the Use Agreement is terminated in accordance with this Article, the Company may cancel any advertisements and transactions related to the relevant Member without separate notice. To the extent that any Buyer has paid the purchase price of the Products using credit cards, the relevant credit card transaction may be canceled. The Company may also retrieve various benefits incidentally provided to the Member.
5. In the event the Use Agreement is terminated in accordance with this Article and the Member reapplies for use of Services, the Company may refuse to approve such application. ③ The Member shall be responsible for any losses occurring in connection with the termination of the Use Agreement due to its attributable cause. The Company shall not be held responsible in any way whatsoever without its attributable cause.

Article 11 (Member Grades and Evaluation System)
① Based on the points allocated when Products are traded using the Service, the Company may grant a Member Grade and certain benefits based on the grade to the Member. The Member Grade, associated benefits, etc. are granted in accordance with usage performance of the Services and the standards defined in the Use Policy determined by the Company. The details are posted on relevant Service pages or the landing page of the website operated by the Company (Any changes to the Member Grade policy, associated benefits, etc. must be disclosed in accordance with Article 5 Section 4 of the Terms and Conditions of Use.)
② In the event the relevant Member files an objection in respect to the component of the grade that has been granted to such Member, the Company may adjust all or part of the components of the grade in consideration of various circumstances such as the explanation given, the credit rating of the relevant Member etc.
③ The Member Grade shall only be utilized as a reference material when Products are purchased and sold. It does not guarantee the credit of the Member or indicate the financial credit status of the Member.
④ The Buyer of the Products is entitled to indicate their satisfaction regarding the relevant transaction when the purchase is confirmed using ratings determined by the Company. The indicated satisfaction level is reflected in the assessment of the Seller of the relevant Products. The level of transaction satisfaction and the ratings shall be posted on the relevant Service pages.
⑤ Product reviews can be written by Buyers who have purchased the Products and are made public as a general rule. The author of product reviews can delete product reviews that they have written. If it is determined that the product review and any attached opinion thereto are not appropriate for public disclosure due to including swearing, slandering, libel, etc. or including unrelated content, the Company may delete the product review and any attached opinion. However, product reviews are not deleted for the sole reason of expressing dissatisfaction with the Product or for having content that is unfavorable to the Seller. When a product review is deleted, any opinion attached to such review is also deleted. Detailed matters related to this shall be disclosed in the Use Agreement and relevant Services pages.
⑥ The transaction satisfaction evaluation concerning the counterparty of the transaction and composition of product reviews are solely the responsibility of the person making the evaluation. The Company will not intervene in the validity of the content.
⑦ The Company is entitled to impose sanctions such as deleting the relevant evaluation results and suspending the right of the related Member to use Services, etc. if a Member has engaged in activities contrary to the purpose and objectives of the Member Grade and Member evaluation system.
⑧ The Product review may be deleted or the right of the relevant Member to use Services may be suspended in any of the following cases.
1. Evaluating satisfaction with the purpose of raising Member Grade or transaction satisfaction levels
2. Evaluation results and evaluations are made with the receipt or promise of receipt of monetary or other compensation in return for indicating high satisfaction and writing product reviews
3. Acts and evaluation results which insult others or damage the honor and credit of others, etc. through product evaluations
4. Any other acts that use the evaluation for a purpose that is contrary to the purpose and objectives of the Member evaluation system

Article 12 (Management of Members)
① The Company may take the following measures against any Member who has breached this Agreement, related laws and regulations, and general principles of business transactions. 1. Deduction of credit rating
2. Rescinding all or part of the benefits additionally provided by the Company
3. Restriction of the use of specific services
4. Termination of the Use Agreement
5. Requesting compensation for damages
② In the event the Company has undertaken the measures set forth in the Clauses of the above Section 1, the Company shall provide prior notice to the Member by telephone or e-mail. If there are inevitable circumstances such as cases in which the Member cannot be reached or during emergencies, etc., then such measures may be taken beforehand and subsequently notified to the Member. However, a decrease in credit rating can be made without notification.
③ If a Member has any grounds for objection against the measures taken by the Company in accordance with this Article, the Member has the right to protest.
④ In the event a Member fails to log in for a year or more, the account may considered a dormant account, in which case the Company may place restrictions on the use of Services provided by the Company. Once designated as a dormant account, an identification process determined by the Company must be completed to use Services again for the purpose of transaction safety.

Article 13 (Term and Suspension of Provision of Services)
①The term of the provision of Services to the Member shall commence from the date on which the approval of application of Services from 11STREET is received until the termination of the Use Agreement.
② The Company may suspend its provision of Services temporarily due to the maintenance, checking, replacement, breakdown of communications facilities such as computers, loss of communication etc. In each of the foregoing cases the Company will disclose the fact of temporary suspension of Services and its reasons on the landing page of the website.
③ The Company may restrict or temporarily suspend the provision of Services in the event it is unable to provide such Services due to the occurrence of natural disasters or other force majeure events.

Article 14 (Service Fees)
① The Company may impose fees in connection with the provision of certain specific Services or functions of 11STREET.
② If the “SMS Search Service” provided by the Company is used, fees for the use of the SMS and a certain amount of service fee shall be imposed. (The SMS Search Service is function that allows a User to input desired keywords in their mobile phone and send the text message to a designated number to automatically create search results and send Callback URL. By doing so, the User receive the Callback URL with the search results and use it for convenient and fast access to the list of the relevant product pages.)
③ Any fees set forth in this Article shall be handled in accordance with the terms of this Article, individual agreements, or separate application forms.

Article 15 (Use of Discount Coupons)
① The Company or a Seller may issue discount coupons, which provide a discount of a fixed amount or rate during Product purchase to a Member using the purchasing Service.
② A Member may only use the discount coupon for their own purchases. These coupons may not, under any circumstances, be sold or transferred to any other person.
③ The use of the discount coupons may be restricted for certain items or amounts, and coupons cannot be used after their respective expiration date. The discount coupon is not reusable after any refund is made due to cancelation or the return of the Products.
④ Any discount coupons provided to a Buyer may not be combined to purchase one Product. However, according to the type and content of the discount coupons, if the issuers of the discount coupons, the Company and/or Seller set the range of use of the discount coupons differently, it may be possible to combine the use of discount coupons.

Article 16 (Point, Cash)
① "Points" are the electronic prepayment means that is issued and managed by the Company for the purpose of usage by Members to purchase Products and provide payment. They are provided by the Company free of charge.
② Cash can be converted to Points, which are a means of electronic prepayment operated by the Company.
③ In the event the Company rescinds Cash granted to the Member by the Company due to cancellation of the purchase by the Member, etc. and the Member's remaining Cash amount is less than the amount subject to rescinding, the Company may treat the relevant amount as minus Cash with value of less than 0. Member's minus Cash are entitled to recover by offsetting it with the subsequently refunded Cash.
④ In the event the Company needs to refund the payment to the Member whose payment has been made by mobile phone etc. at 11STREET due to situations such as the cancellation of the purchase of the Product etc., and the refund cannot be made through the same process as payment due to the characteristics of the payment method, the Company may provide Cash to the Member as a method for refund. Such Cash may only be withdrawn as cash, and 1 Cash means KRW1.
⑤ The expiration date of the Cash is 5 years from the occurrence of the relevant cause such as refunds, etc., which shall be notified to customers by e-mail etc., 30 days prior to the expiration date.
⑥ Cash may be refunded in cash. When a Member requests a withdrawal, it shall be refunded into the designated account in 1 business day from the date of approval.

Article 17 (Copyright Policy)
① The Company shall establish and manage the policy of protecting the copyright of the copyright holder in connection with the use of the Services provided by the Company, and Members shall comply with the copyright policy of the Company.
② The Member shall have copyright over any postings that have been created by the Member while using the Services provided by the Company. The Member shall be responsible for any civil and criminal liabilities including infringement of copyright related to the relevant postings.
③ The Company may expose postings registered by Members in search engines or other websites, or use them free of charge as the materials for sales, promotions, and other uses. In addition, the Company may copy, display, transmit, or distribute such postings or prepare compilation works and derivative works of Member postings within the Services provided by the Company. In the event the Member, who has registered the relevant postings, requests the Company to delete the postings or to stop using such postings, the Company shall immediately delete or cease from using such postings, unless in circumstances where the postings must be stored in accordance with related laws and regulations.
④ The Company’s right to use set forth in Section 3 of this Article shall remain in full force and effect so long as the Company operates the Services of 11STREET.
⑤ In the event the Company wishes to use the postings of the Members in a commercial manner other than as set forth in Section 3 of this Article, the Company shall obtain the prior consent of the Member by telephone, fax, e-mail, etc. The Company may operate a separate compensation system for its commercial use of the postings of the Member according to this Section.
⑥The Company shall have the ownership over any copyright and any other intellectual property rights relating to any works created by the Company.
⑦ In the event a User uses information acquired while using 11STREET by copying, transmitting, publishing, distributing, broadcasting, or using any other means, without the prior consent of the Company, or allows a third party to use the information, the User shall be held liable for such use.
⑧In the case the copyrights of a Member have been violated within 11STREET, the Member may protect their rights by using the reporting center system operated by the Company.
⑨ The Company may delete the postings, restrict or prohibit the relevant publisher from using specific Services, terminate the Use Agreement, or take any other measures in any of the following cases. In the event a posting is deleted, any other postings related to such postings (comments, responses, etc.) shall also be deleted.
1. If the content of the posting violates the provisions of Korean laws
2. If other’s rights, reputation, credit, or other lawful interests are infringed or violated by the content of the posting
3. If the posting contains malignant code or data that may cause malfunction of information technology equipment
4. If the posting is against the social order in the society or against good morals and traditional customs
5. If it is determined that the posting disturbs the smooth operation of the Services of 11STREET provided by the Company due to material causes similar to those described in Clauses 1 through 4 of this Section
⑩ In the event the Company removes the posting in accordance with Section 9, the relevant publisher may seek to remedy this by filing an objection against the Company.


Chapter 2. Services of 11STREET (E-commerce Agent)

Article 18 (Types of the Service)
The types of the Services provided to Members by the Company are as follows.
1. E-Commerce Services: Services provided by the Company through its Internet site (http://global.11st.co.kr, http://www.11st.co.kr) to provide a place of online transaction and other related supplementary services to enable the purchase and sale of Products among Members
A. Support services related to sales
B. Support services related to purchases
C. Execution of agreement, payment support and Payment Protection Services
D. Product information search services
E. Other e-commerce related services
11STREET advertisement and promotion services
2. Other Services: Product inquiry notice services, 1:1 messaging service between Buyers and Sellers, messenger service between Sellers, information provision services such as Product review, expert review, etc., and telemarketing and event services provided directly by the Company or jointly between the Company and its partners

Article 19 (No Agency or Guarantee)
① The Company will be only responsible for the operation and management of a system for the free transaction of Products between Buyers and Sellers. It will not act as an agent of either the Buyer or the Seller. The Members concerned shall take sole direct responsibility for any transaction(s) entered into between the Members and information provided by the Members.
② In relation to the transactions between Sellers and Buyers through the system provided by the Company through 11STREET, the Company will not guarantee the existence and genuineness of the intent to sell or buy, the quality, completeness, safety, and legality of the registered items, non-infringement of third party rights, the truthfulness or legality of the information entered by any Seller or Buyer, or data posted on the URL linked to the information entered by any Seller or Buyer. However, in cases where the information related to the register Product is clearly in violation of laws or copyright, or in cases when a person who argues that their rights such as copyrights, etc. have been violated and requests ceasing and desisting, the Company may delete, modify, or hide the relevant Product until the dispute between the relevant parties has been resolved.
③ The Company develops and provides only the instrument to augment the safety and reliability of the transaction between the Buyer and the Seller. However, in cases of direct purchase Products sold by the Company, the Company has the role of Seller to Buyers.

Article 20 (Use of the Services by the Buyer)
① The Buyer shall not bid for the Products of the Seller or express their intent to purchase if they do not have the actual intent to purchase. In the event it is found that the Buyer has raised price of the Products by bidding without having actual intent to purchase, or interrupted the Seller’s chance to sell the Products or other Buyer’s chance to purchase the Products by faking the intent to purchase, the Company may take necessary measures against the relevant ID [including IDs that have been confirmed to be owned by the same person as the relevant ID] such as suspending the membership.
② Before purchasing any Products, the Buyer must accurately confirm the terms of the transaction and the detailed description of the Products prepared by the Seller posted on the website. The Buyer shall be responsible for all losses and damages arising out of or in connection with any purchase made without confirming the content of the Product or the terms of the transaction.
③ There are restrictions on Services requiring identification for customers who have not verified their identity.
④ The Buyer shall comply with these Terms and Conditions of Use and all notices posted on Service pages of the Company. The Buyer shall be responsible for all losses and damages arising out of or in connection with their breach or failure to perform the Terms and Conditions of Use or such notices.
⑤ The Company does not provide any guarantee or any agency regarding any description of the Products or the terms of the transaction registered by the Seller. The Buyer shall purchase the Products at their own risk.
⑥ In case of the occurrence of grounds for withdrawal for a contract concerning the Products purchased by the Buyer, the Buyer shall not arbitrarily use such Products or neglect the Products to be damaged. In the event such Product is arbitrarily used or damaged due to the inadequate storage of such Products, reasonable expenses shall be borne by the Buyer.
⑦ In case of any disputes arising out of the process relating to the purchase and sale of the Products between the Buyer and the Seller, the Buyer shall sincerely try to resolve such dispute in a faithful manner. The Buyer shall be responsible for all damages and losses suffered or sustained by the Seller and the Company that arise due to the Buyer such as an insincere approach to resolve the disputes, etc.
⑧ The Buyer shall use payment methods under their own name when purchasing the Products and shall not arbitrarily use payment methods under another person’s name. The Buyer shall be responsible for all damages and losses suffered or sustained by the Company, the owner of such payment method, and the Seller arising out of the Buyer’s arbitrary use of payment methods under another person’s name.
⑨ The Buyer shall be responsible and liable for the information provided by the Buyer in connection with the payment of the purchase price and any damages arising out of such information.
⑩In the event payment is not made within 1 business day (excluding Saturdays and public holidays) from the date on which the purchase order is placed, it shall be deemed that the order has been canceled, and the relevant order shall be automatically canceled.
⑪The Company may confirm whether the Buyer has the justifiable right to use the payment method used by the Buyer. It may stop or cancel the transaction until such confirmation is completed.
⑫The Company shall manage various facilities and materials in order to safely provide the Services to the Buyer. The Company shall confirm whether such Services are used consistently for the intended purpose of such Services. In the event the Company finds that the Buyer has used the Services contrarily to the purpose of such Services, the Company may request the Buyer to explain the reason.
⑬In the event the Company posts information provided by its partners, or provides reference information or content provided by a third party on the 11STREET site or through links, for the convenient use of the Services for the Buyer, the Buyer shall make their decision based on their own judgment and risks, during the purchase of products.
⑭ In the event a person who is a minor purchases Products, if their legal guardian has not consented to the relevant agreement, the minor or the legal guardian may cancel the agreement. Any detailed matters relating to transactions undertaken by minors shall be handled in accordance with related laws and regulations.

Article 21 (Use of Payment Protection Services)
① The Company shall provide the Payment Protection Services to provide the environment where transactions among Members can be undertaken safely and to improve the reliability of e-commerce services. The Payment Protection Services are intended to help uphold sales agreements, especially when the Buyer has completed payment, if the Buyer receives the relevant Product from the Seller, the Company pays the relevant Seller after deducting a predetermined service fee. If the Buyer has not received the Product or has requested a refund after returning the Product, even if they had received the Product, the payment amount made by the Buyer is refunded to the Buyer.
② The Payment Protection Services apply to all Products purchased on 11STREET.
③ The Payment Protection Services are provided for the purpose of enhancing the safety and reliability of the purchase and sale of the Products among the Members and protecting the Buyer, who is required to complete payment before they receive the Products.
④ The provision of the Payment Protection Services by the Company does not make the Company an agent of the Seller or the Buyer, nor does it mean that the Company is acting as a proxy for the Buyer and Seller in carrying out the obligations of the Seller or the Buyer in connection with the purchase and sale of the Products.
⑤ Any transaction fees, etc. incurred in connection with making payment of the Products through the payment settlement agent services provided by the Company shall be borne by the Buyer who sends the payment.
⑥ The Company cannot be requested to return any interest, etc., which is incurred on the payments that are in the custody of the Company and subsequently obtained by the Company, in the course of providing the Payment Protection Services.
⑦ Any Buyer, who uses the Payment Protection Services, shall express their intent to confirm purchase, exchange, or return the Product at the time when delivery to the Buyer is completed.
⑧ The Payment Protection Services are terminated when the Buyer expresses their intent to confirm purchase or it is deemed that the Buyer has such intent.
⑨ In the event the Buyer fails to express their intent to exchange or return within the purchase confirmation period following the completion of the delivery of the relevant Products, it shall be deemed that the Buyer has the intent to confirm purchase.
⑩ In the event the Buyer has the intent to confirm purchase or it is deemed that the Buyer has such intent, the Company may pay the related amount for the Products to the Seller in accordance with the related regulations of the Act on Consumer Protection in Electronic Commerce.
⑪ In the case of the occurrence of the grounds to withdraw, cancel, terminate, nullify, etc., the agreement after the termination of the Payment Protection Services, the Buyer shall undertake the relevant procedures directly with the Seller to withdraw, cancel, terminate, etc., the agreement and to obtain a refund of the purchase price.

Article 22 (Delivery and Completion of Transaction)
① The delivery period starts on the date immediately after the date on which the deposit has been confirmed and ends on the date on which the delivery is completed. In the case of public holidays and other holidays, or force major events including natural disasters, such periods shall be excluded from the delivery period.
② In the event that there is a dispute among the Seller, Buyer, delivery company, financial institutions, etc., in connection with the delivery, such disputes shall be resolved among the related parties. The Company shall not take part in any of such disputes, nor shall it be held liable.
③ In the case of the occurrence of the grounds for the refund of the purchase amount due to defects in the Products, etc. after the purchase has been confirmed, the Company shall not intervene. The general rule for any disputes arising between the Buyer and the Seller after the purchase confirmation is that they shall be resolved between the relevant Buyer and Seller, and the Company shall not be held liable.
④ If the Buyer fails to express their intent to confirm purchase, exchange, or return within the purchase confirmation period, then the Company may deem that the intent to confirm purchase has been made and take the procedure to automatically confirm the relevant purchase (the "automatic purchase confirmation") on the business date immediately following the expiration date of such period. However, in the case the Buyer has not received the Product within the purchase confirmation period, the Buyer may report product non-arrival.
⑤ Upon the conclusion of the automatic purchase confirmation, the Company can pay the amount from the sale of the Product, which is in the custody of the Company, to the Seller in a manner designated by the Seller.
⑥ Once the automatic purchase confirmation is concluded, the Buyer may not raise any objections against the Company such as non-delivery of Products, Product return, etc. The Buyer shall directly settle any issues relating to obtaining refunds of the purchase amounts, exchange of the Product, etc. with the Seller.

Article 23 (Return/Exchange/Refund/cancellation)
① The Buyer may request for the return or exchange of the Products within 7 days from the date on which the Buyer receives the Product in accordance with Article 17 of the "Act on Consumer Protection in Electronic Commerce, etc." Related laws and regulations such as the "Act on Consumer Protection in Electronic Commerce, etc." shall prevail over the terms of the transaction provided by the Seller in connection with general matters relating to the return of the Products. However, the Buyer may not be entitled to request return or exchange in any of the following cases:
1. The Product is damaged due to a cause attributable to the Buyer.
2. The value of the Product has been significantly reduced due to the use or partial consumption by the Buyer.
3. The value of the Product has been significantly reduced to the extent that such Product is not resalable due to the time elapsed.
4. The packaging of a reproducible Product is damaged.
5. There are other reasonable grounds based on which the Buyer may not be entitled to request for refund or exchange.
② In the event the Company receives a request to exchange or return from the Buyer, the Company shall immediately notify the Seller.
③ All necessary expenses, such as round-trip delivery costs for the exchange or return, shall be borne by the party to whom a cause is attributable.
④ In the event the return invoice number is not indicated at the time the request for return is made, the return handling proceedings and refund may be delayed.
⑤ In the event the request for exchange is made and the Seller does not have the relevant product in stock, thus making the exchange impossible, such request shall be handled as a return of the Products.
⑥ The Seller shall pay the round-trip delivery costs for exchanges made due to defects in the Products. If the exchange is made due to a simple change of the Buyer’s mind, then the costs shall be incurred by the Buyer.
⑦ If the Buyer has suffered damages due to issues of delivery, the liability is with the party that created the damage out of the delivery company, seller, and the Company. Any disputes that arise in regard to this shall be resolved by the related parties.
⑧ In the event the Seller fails to confirm the order information of the Buyer or fails to carry out the delivery procedures for a considerable period of time after having been notified of the payment confirmation by the Company, the Company may cancel the relevant transaction at the request of the Buyer, In this case, the payment in the custody of the Company shall be refunded to the Buyer. Moreover, the Company may take steps to undertake the automatic refund procedures, etc. without a request made by the Buyer in accordance with its own policies. In this case such information will be notified to the Buyer in advance.
⑨ In the event the Seller fails to actively undertake or delays the procedures to confirm the exchange or return request made by the Buyer, the Company may cancel the relevant transaction after finding the cause of such exchange or return request and may refund the payment in its custody to the Buyer.
⑩ In the event the Company determines that the Buyer’s request for exchange or return is not justifiable, the Company may cancel such request and pay the payment in its custody to the Seller. Moreover, if the Buyer fails to return the Product, or cannot be reached by telephone, email, etc., within 14 days from the submission date of the Buyer’s exchange or return request, it shall be deemed that the Buyer has withdrawn their request and the Company may pay the payment in its custody to the Seller.
⑪ If the transaction, for which the payment of the Buyer has been confirmed, is canceled, the Company shall take the necessary procedures to refund the purchase price to the Buyer within 2 business days from the date on which the relevant transaction is canceled. In the case where payment was made via credit card, the cancellation of payment approval shall be processed immediately. In the case where the payment was made using electric prepayment means of 11STREET, the procedures for refund such shall be immediately undertaken.
⑫ Any refund of the Products, for which the payment was made by credit card, shall be only made by canceling the credit card transaction and never be made in cash under any circumstances. However, the refund of delivery charges in the case of bundle delivery may be made in Cash after purchase confirmation.
⑬ A Member may cancel their purchase before delivery of the Product has begun. If the request for cancellation is made while the Product is being delivered including cases when the status of the Product is shown as Preparing for shipment but the delivery of the Product has already begun, such requests shall be processed through the return procedure and not through cancellation procedures.
⑭ For any request for cancellation, which is registered in the payment completion stage, cancellation shall be completed immediately.
⑮ Any request for cancellation, which is made during Preparing for shipment status, shall be completed immediately as a general rule. However, to the extent that the relevant Product has been already dispatched, the Buyer shall be responsible for the round-trip delivery charges.

Article 24 (Prohibited Acts)
① To help ensure safe transactions, Sellers and Buyers are prohibited from directly entering into a transaction (direct dealing) without using the Payment Protection Services provided by the Company. Any issues or problems arising from such direct dealing shall be borne by the parties, and the Company shall not take any responsibility.
② A Seller who is confirmed to have engaged in or induced a direct dealing may be suspended from using the Service or their Use Agreement may be terminated. Members may report such Sellers to the Safe Transaction Center operated by the Company.
③ To help ensure fair auctions, the Company prohibits false biddings, habitual cancellations of bids or returns of auctioned products after purchase, interruptions of bidding, manipulation of bid price and any other unfair auction practices.
④ Upon confirming any unfair auction practice, the Company may rescind and annul the bid and may take further measures such as restricting further biddings, termination of Use Agreements, etc.
⑤ Any abnormal use of the Service or access to the system not in conformance with the means provided by the Company is prohibited.
⑥ Upon confirming any wrongdoings in the system, the Company may take following measures against the responsible Member: rescinding in part or in whole of additional benefits provided by the Company, restriction of the use of certain Services, termination of Use Agreement, etc.
⑦ The Service prohibits using the purchase service provided by the Company for unauthorized use of another person’s identify, credit card information, account information, etc.
⑧ Any unusual payment in violation of regulation such as the Specialized Credit Finance Business Act, including raising funds through pretending that sale of product or supply of service occurred is prohibited. Upon confirming such activity, the Company may suspend or cancel the Member’s transaction and notify relevant authorities.
⑨ Any purchase with no intention of actual purchase of the Product such as transactions without actual delivery of Products or repeated purchase and cancellation for the purpose of extending expiration dates of coupons provided by the Company or unusual transaction exploiting discount rates provided by the Company are prohibited. Upon confirming such activity, the Company may cancel such transactions, restrict use of Services, or terminate the Use Agreement.
⑩ Any activity to unlawfully use the benefits or discount coupons provided by the Company for resale to a third party (Inducing Global 11ST11STREET to issue discount coupons by arbitrarily registering lowest prices on other open markets or internet shopping malls, etc., and applying such coupons for Purchase) is prohibited. Any action that can cause damage to the Company is prohibited, Upon confirming transaction for the purpose of resale, the Company may take actions against the Member such as restricting use of Services, or terminating the Use Agreement. In the event that damages are incurred due to these actions, requests for compensations may be made.
⑪ Purchasing by the Seller themselves, purchasing for the purpose of raising sales points and advertising effects without the delivery process of the product, or purchasing with IDs of a third party for obtaining wrongful discount benefits are prohibited. Upon confirming such activity, the Company may take actions such as canceling the transactions, restricting use of Services etc.
⑫ In case a member is suspected of unfair trading(cash in on cash, payment method theft, mass false transaction, etc.), the company can temporarily cease the member’s use of service and request necessary minimum proof data(trade confirmation report, supply and order of goods, proof of shipment) within 15days after the day of cessation for trade confirmation and explanation. Not submitting the requested document within the deadline without special circumstances, inadequate document, or not enough explanation can cause permanent suspension of use of service or termination of contract.
⑬ The company can impose sanctions [primary/secondary warning, third suspension of use for a certain period of time, fourth permanent suspension of use] on members that hinder smooth sales of sellers and creation of fair market environment by purchasing products without having actual purchase intent, and then repeatedly cancelling or returning the item.
⑭ The company is monitoring members’ violation of law, violation of our terms and conditions of use, and other prohibited actions. Members should cooperate with the Company’s monitoring work and have the obligation to submit necessary minimum proof data on request of the Company.

Article 25 (Safe Transaction Center)
The Company operates the Safe Transaction Center to resolve legal issues related to the safety of transactions, such as the infringement of one’s rights, or violation of laws or regulations, which may arise from usage of the Services by Members.

Article 26 (Dispute Resolution Center)
① The Company shall operate the Dispute Resolution Center in order to mediate any disputes between Members or between Members and a third party.
② When mediating disputes through the Dispute Resolution Center, the Company shall engage in a fair manner as a third party.
③ Members must comply, in good faith, with mediation by the Dispute Resolution Center.

Article 27 (Indemnification)
① Any transaction processes arising from or in connection with the purchase and sale of Products such as delivery of products, returns, or withdrawal of transaction, must occur between the Buyer and the Seller who are the parties of such transaction. The Company will not be involved in the course of the transaction.
② In the event Services are temporarily suspended in accordance with Article 13 Section 2, the Company shall disclose this on the landing page of the website. As this temporary suspension of Service is unavoidable or due to force majeure, the Company will not be liable for any damage or losses the Users or third parties may suffer.
③ In the event of restriction on or suspension of the Services in accordance with Article 13 Section 3, the Company shall be released from any responsibility by reason of force majeure.
④ The Company shall not be responsible for any impairment to use of the Services attributable to the User.
⑤ The Company shall not be responsible for any damages arising from the User's leaking or provision of personal information of the User to another person.
⑥ The Company will not be involved in any transactions between User and companies connected through links, banners, etc. on the Company’s service page ("Linked Company"), and the Company shall not be liable for such transactions.
⑦ The Company does not guarantee accuracy, promptness, appropriateness etc. of any products or information, etc. provided by a Seller or a third party displayed on the Company’s service page.
⑧ The Company shall not be responsible for any modification or suspension of Services or functions, in part or in whole, in accordance with Article 33 Section 1.

Article 28 (Specific Provisions for Use of International Shopping 11STREET)
① The Company provides international shopping service for distributors of imported products or import agencies and foreign businesses who have signed up as a Seller pursuant to procedures determined by the Company ("Global Seller")(the individuals who reside overseas shall not join the membership of 11STREET.) to register foreign brand products, and for Buyers to receive or be delivered products ordered from Global Sellers in Korea or overseas.
② Sellers in International Shopping 11STREET are limited to Global Sellers.
③ In the event a Buyer purchases international direct shipment Products from a Global Seller, they may only cancel the order during the order complete step, which is before the Global Seller receives the order. Due to the nature of international shipping, orders cannot be canceled once the product is in Preparing for shipment status.
④ In the event of product exchange/return due to defects, etc., the Buyer must request for exchange/return with proof for the specific transaction within 3 months from the date of receiving the Product, or within 30 days of being able to learn about the defect. If it is confirmed that the fault is attributable to the Global Seller, the Global Seller shall pay for return shipment and other costs.
⑤ In the event product exchange/return is attributable to the fault of the Buyer or by the Buyer changing their mind, the Buyer shall pay the round-trip delivery costs. Please take notice that in the case of international shipping Products, the cost many be especially high.
⑥ Price of Products sold through International Shopping 11STREET may be inclusive of customs and VAT (“Customs Taxes”). Products that do not include Customs Taxes may be subject to additional Customs Taxes depending on product type, price, purchase purpose (purchase for sale in Korea etc.) etc., and the Buyer may receive notice from the Korea Customs Service regarding with importation declaration and Customs Taxes payment procedures.
⑦ In cases when Global Sellers, who are import agents, complete importation declaration in proxy in accordance with Section 6, the Company may collect customs information of the Buyer required by the Global Seller to import in proxy on behalf of the Global Seller according to the relevant laws and regulations including the Customs Act.
⑧ Except provisions otherwise provided in this Article, the general terms of these Terms and Conditions of Use apply equally to the use of International Shopping 11STREET.

Article 29 (Specific Terms and Conditions for Use of International Shipping)
① International shipping service means service that allows Products purchased by the Buyer to be delivered to the recipient via the Company’s distribution center (including third party distribution centers partnered with the Company) and international shipping network.
1. Domestic shipping phase: The stages up to the point where the Product purchased by the Buyer enters the Company’s distribution center
2. International shipping phase: The stages after the Product enters the Company’s distribution center and up to the point where such Product is delivered to the recipients via the international shipping network
② International shipping fee is calculated in two methods, mainly based on the fee information the Seller has registered in prior, and will be displayed to Buyers. After a purchase of Products and transaction are completed, the Seller will be charged the fee.
1. “11STREET” Products: In accordance to the “Company” currency exchange rate, the information on the shipping fee the Seller has registered will be adjusted and displayed to Buyers. Abiding by 11 STREET’s Specific Terms and Conditions for Use of International Shipping, the “Company” will make a financial settlement with the Seller subsequently.
2. “Overseas 11STREET” Products : In order to promote domestic sale within the country of which the website is based, the “Company” is in liberty to adjust the final shipping fee by way of adding customs duty and shipping fee to the amount of shipping fee the Seller has registered. Based on the “Company” currency exchange rate, the “Company” will display such final shipping fee to Buyers. Abiding by 11 STREET’s Specific Terms and Conditions for Use of International Shipping, the “Company” will make a financial settlement with the Seller subsequently.
③ In the case of international shipping, the Buyer can request exchange/return due to changing their mind within seven days after receiving the products and shall be responsible for costs (round-trip domestic delivery costs, round-trip international delivery costs etc.) arising from the exchange/return. However, the request for such exchange/return must be made to the customer service center in cases in which all purchased products have entered the distribution center and are packed in batches. For defective or incorrect products, the Buyer must first confirm their receipt and then submit a proof with the customer service center before exchange/return can be processed. When dispatching the product after the filing, information on international shipping network (carrier and tracking number, etc.) shall be provided to the customer service center.
④ For any purchase of Products using the international shipping service, if the estimated international shipping cost, paid at the time of order, exceeds the international shipping cost calculated from actual weight, then the exceeding amount will be refunded through the original payment method made by the Member or in supplementary payment methods designated by 11STREET. Conversely, if the international shipping cost calculated from actual weight exceeds the estimated international shipping cost paid at the time of order, addition payment of the deficient amount must be made. If the deficient amount is not paid for more than 14 days, the ordered product is automatically returned to the Seller. In this case the Purchase amount will only be refunded upon payment of costs required for domestic return.
⑤ International shipping is available only up to 30 kg per order. If the actual weight exceeds 30 kg, ordered products may be shipped after partial return at the discretion of Buyer; If Buyer cannot be reached for more than 7 days, then the ordered products will be shipped after canceling orders in descending order of the weight of product, in which case the Purchase amount for such canceled orders will only be refunded upon payment of costs required for domestic return.
⑥ In cases in which any returns from customs non-clearance in Korea occur due to fault of the Seller, the Seller must pay the costs for domestic return. In addition, any Products rejected by the customs in Korea are automatically returned to Seller, and the remaining Products will be delivered abroad. For the products rejected by the customs in Korea, the price of such Products and international shipping cost proportionate to the relevant weight will be refunded.
⑦ Returns due to rejection by foreign customs of the destination country, unknown address, or rejection by recipient (including rejection of custom duties) will be deemed as the fault of the Buyer, and any domestic and international shipping cost arising therefrom must be borne by the Buyer. Such returned Products will be stored in the Company’s distribution center for a maximum of 90 days. Refunds may be limited or unavailable if the Buyer cannot be reached for more than 90 days or if it is difficult for the Seller to retrieve the Product rejected by recipient due to issues such as changes to the nature or the form and quality of the Product. No re-shipment or refund is available for Products seized or discarded by foreign customs.
⑧ The recipient shall be responsible for any customs duties, various taxes levied by countries from which the Product is shipped, and other expenses that may be incurred from using international shipping service.
⑨ Article 29 (Specific Terms and Conditions for Use of international shipping) take precedence for customers using the international shipping service.


Chapter 3. Miscellaneous

Article 30 (Governing Law and Jurisdiction)
① These Terms and Conditions of Use, Service Use Agreement between the Company and Members, and any sales transaction between Members shall be governed by the law of the Republic of Korea.
② A competent court will be designated according to the Civil Procedure Act for any litigation arising from disputes between the Company and Users in relation to the Service.

Article 31 (Miscellaneous Provisions)
① The Company, if necessary, may temporarily or permanently modify or suspend certain Services or functions, in part or in whole, upon notification in advance through 11STREET websites.
② No party hereto can assign, delegate, or transfer any rights or obligations under these Terms and Conditions of Use to a third party without the written consent of the other party.
③ The following constitutes an integral part of Use Agreement in relation to these Terms and Conditions of Use, any agreements, covenants or notification, etc. additionally executed following the agreement of the related parties and the disclosures by the Company on the 11STREET website pursuant to changes in the Company’s policy, enactment or amendment of laws or regulations, government authorities’ notification or instruction, etc.
④ The Company shall establish and operate the customer service center to actively collect fair opinions or complaints arising from the purchasing Member’s use of the Service and provide solutions, and mediate disputes between Members. The Company shall promptly process issues that it considers fair and reasonable upon deliberation of various complaints and opinions raised by Members. For matters that cannot be immediately processed, the Company shall notify the Member about the reason and estimated period via email or telephone.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of January 10, 2008.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of May 28, 2008.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of September 19, 2008.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of December 1, 2008.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of January 15, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of March 19, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 1, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 15, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of October 5, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of November 29, 2009.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of January 1, 2010.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of June 18, 2010.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 29, 2010.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of September 10, 2010.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of January 4, 2011.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of July 29, 2011.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of October 1, 2011.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of November 22, 2011.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of June 15, 2012.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of July 27, 2012.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of October 10, 2012.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of February 18, 2013.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of February 28, 2013.

■ Addendum
Article 1 (Effective Date) This Agreement shall take effect as of April 12, 2013.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of May 23, 2014.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 29, 2014.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of December 18, 2014.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of March 27, 2015.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of June 25, 2015.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 1, 2015.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of September 16, 2015.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of December 4, 2015.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of April 26, 2016.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of June 24, 2016.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of August 8, 2016.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of February 1, 2017.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of May 8, 2017.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of July 3, 2017.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of September 29, 2017.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of February 5, 2018.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of March 15, 2018.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of April 1, 2018.

■Addendum
Article 1 (Effective Date) This Agreement shall take effect as of September 1, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of September 18, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of October 8, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of October 29, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of December 19, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of February 8, 2019.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of August 15 2019.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of December 19, 2019.

Conditions of Electronic Financial Transactions

The global (English/Chinese) version of the Terms and Conditions for 11STREET Electronic Financial Transaction are provided to aid customers' understanding. When there are differences in legal interpretation, the Korean version takes precedence over the global version and only the Korean version is legally binding.


Chapter 1 General

Article 1 (Purpose)
The purpose of these Terms and Conditions are to set forth relationship between the Company and the Users about Electronic Financial Transaction, with respect to the User's use of Payment Gateway Services, Payment Escrow Services and Electronic Prepayment Means ('Point', 'Cash’) Issuance and Management (hereinafter, collectively referred to as "Electronic Financial Transaction Service" or "EFT Service") provided through internet website (http://www.11st.co.kr; hereinafter 11STREET) operated by Eleven Street Co., Ltd. (hereinafter "Company").

Article 2 (Definitions)
① The following terms used in these Terms and Conditions shall have the following respective meanings.
1. "Electronic Financial Transaction" or "EFT" means a transaction where the Company provides electronic financial business through electronic devices, which is used by Users in an automated manner without personally appearing before or communicating with employees of the Company.
2. "Electronic Payment Transaction" or "EPT" means a transaction where a person who makes a payment ("Payor") allows the Company to use electronic payment method and transfer the payment to a person who receives the payment ("Recipient").
3. "Electronic Device" means a device used in electronically transmitting or processing electronic financial transaction information, including without limitation, automatic cash dispensers, automatic teller machines, payment terminals, computers, telephone or other devices which electronically transmit or process information.
4. "Access Media" refers means or information used for Transaction Instruction in EFT or ensuring veracity and accuracy of transaction details, set forth in Article 2 Item 10 of the Electronic Financial Transaction Act, including electronic cards or equivalent electronic data (including credit card information), certificate under the Digital Signature Act, User number registered with financial institution or electronic financial business, User's biometric information or Passwords required for use of such means or information.
5. "User" means a site member who agreed to these Terms and Conditions and uses Electronic Financial Transaction service in accordance herewith.
6. "User Number" means any combination of numbers and characters selected by User and approved by the Company for the purpose of identifying such User and using the Service.
7. "Password" means any combination of numbers and characters selected by User and approved by the Company for the purpose of identifying such User and protecting user information.
8. "Transaction Instruction" means User's instruction to the Company to process EFT in accordance herewith.
9. "Error" means circumstances where EFT was not executed in accordance with User's Transaction Instruction or these Terms and Conditions without intentional or negligent act of the User.
② Unless otherwise defined herein or in this Article, all terms shall be governed by applicable laws such as Electronic Financial Transaction Act.

Article 3 (Presentation and Modification of Terms and Conditions)
① The Company must post these Terms and Conditions to the site before the User enters into EFT and enable the User to check material parts of these Terms and Conditions.
② The Company, at the request of the User, shall distribute (or transmit via email) a copy of these Terms and Condition to the User in electronic form.
③ In the event the Company amends these Terms and Conditions, the Company, must notify the Users by posting such amended Terms and Conditions, by no later than one month prior to effective date thereof, on the screen where financial transaction information is entered and on the Company's website (being '11STREET' and hereinafter the same). However, if these Terms and Conditions are amended in an urgent manner due to revision of laws, the amended Terms and Conditions must be posted on the Company’s website for at least one month, and Users shall be notified later via email.
④ When announcing or notifying the amendments under Paragraph 3 above, the Company shall make an announcement or notice stating that “If the User does not agree to the amended Terms and Conditions, the User may terminate the agreement within 30 days of announcement or notice. Failure to express intention to terminate the agreement shall be deemed as consenting to the amended Terms and Conditions.

Article 4 (Confirmation of Transaction)
① The Company shall provide the User's transaction details (including information on the User's request for correction of Error and result thereof) on 11STREET's 'My Page' screen where the User can check such information. At the request of the User, the Company must provide transaction details in writing via fax, mail or personal delivery by no later than 2 weeks from receipt of the User's request. However, if the transaction details cannot be provided due to operational malfunction of electronic devices or other reasons, the Company must notify the User of the cause without delay via transmission of electronic documents (including transmission via email). The period of which the transaction details cannot be provided shall be excluded from the written document provision period.
② Of the transaction details under Paragraph 1 above, the following information must be retained for 5 years:
1. Transaction account name and number if the EFT is executed through a bank account
2. Type and amount of transaction
3. Information identifying counterparty of transaction
4. Date of transaction
5. Information that allows identification of Electronic Device and the type thereof
6. Access record of the Electronic Device related to relevant EFT
7. Commission received by financial institution or electronic financial business as compensation for EFT
8. Information regarding withdrawal consent of the Payor in accordance to Article 15 of the Electronic Financial Transaction Act
9. Information regarding EFT requests and changes to conditions
10. Records of EFT exceeding the amount of KRW 10,000 per transaction
③ Of the transaction details under Paragraph 1 above, the following information must be retained for 1 years:
1. Records on small amount EFT (of less than KRW 10,000 per transaction)
2. Records on transaction approval applicable to use of electronic payment method
3. Records on the User's request for correction of Error and result thereof
④ User may request written documents set forth in Paragraph 1 above to the following address:
1. address: Seoul Square, 416, Hangang-daero, Jung-gu, Seoul, Korea
2. email: customerservice@11st.co.kr
3. phone number: 1599-0110

Article 5 (Correction of Errors)
① In respect of using EFT Service, the User may request the Company to correct Errors that he or she becomes aware of.
② Upon receiving such request as provided in Paragraph 1 above or becoming aware of the Error, the Company must immediately investigate and deal with it and notify the result thereof to the User in writing, via telephone or email within 2 weeks from date of receipt of such request or becoming aware of the Error. The Company shall provide a written report upon User’s request.

Article 6 (Generating and Retaining EFT Records)
① The Company generates and retains records, from which the Company can track or search details of the User's EFT, or from which any Error in EFT details, if found, can be checked or corrected.
② Types of, and method of retention for, the records to be retained by the Company under Paragraph 1 above shall be subject to Article 4 Paragraphs 2 and 3 hereof.

Article 7 (Withdrawal of Transaction Instruction)
① In case the User uses EPT, User may withdraw Transaction Instruction, before the payment takes effect, by means of transmitting electronic document (including transmission via email) to person specified in Article 4 Paragraph 4 pursuant to these Terms and Conditions. The withdrawal of Transaction Instruction per service shall take effect as specified in Articles 15, 20 and 26 herein.
② In the event the electronic payment have already taken effect, User may be refunded of the payment in accordance with methods of withdrawing an offer as set forth in relevant laws such as Act on Consumer Protection on Electronic Commerce, etc

Article 8 (Non-Disclosure of ETF Information)
The Company shall not provide or disclose to a third party, or use for any other purposes than the operation of business, User's personal information, account information, Access Media or any information or materials in relation to details and records of EFT, unless permitted by law or consented by the User.

Article 9 (The Company's Responsibility)
① The Company shall be liable for any damages or losses incurred by the User arising from incidents caused by falsification or forgery of Access Media, incidents caused in the process of executing the agreement or electronically transmitting or processing the transaction information or Transaction Instructions, or incidents caused by the use of the Access Media obtained falsely or otherwise illegally by breaking into the Electronic Device for EFT or information and communications networks under Article 2 Paragraph 1 Item 1 of Act On Promotion Of Information And Communications Network Utilization And Information Protection, Etc
② Notwithstanding Paragraph 1 above, the Company may impose the responsibilities to the User, in part or whole, in any of the following circumstances:
1. If the User inlends, entrusts, assigns the use of, or offers as security the Access Media to a third party to a third party, or if the User divulges or discloses his or her Access Media or neglect it, although the User knows or has reason to know that a third party may gain access to the Access Media and engage in EFT without authorization.
2.If the User as a legal entity (except for a small enterprise under Article 2 Paragraph 2 of the Framework Act on Small and Medium Enterprises) suffers damage, although the Company exercises the duty of due care reasonably required by establishing security procedures and complying therewith thoroughly to prevent the occurrence of an incident.
③ In the case transactions cannot be processed or are delayed, despite a Transaction Instruction from the User, due to natural disasters, power outages, fire, communication failures, or other force majeure events without reasons attributable to the Company and the Company notifies the User of the reason for such impossibility or delay (including notices by financial institutions, payment medium issuers or e-commerce companies), the Company shall not be responsible to the User for such damage.
④ In the event the Company expects to temporarily suspend EFT Service for maintenance or replacement of information and communications equipment or facilities, the Company must announce such dates and reason on its website to Users in advance.

Article 10 (Dispute Resolution and Mediation)
① In respect of EFT, User may raise opinions or complaints, or request dispute resolution for damage claims, to the dispute resolution officer and person-in-charge specified in the bottom of main page of the Company's website.
② In the event User requests dispute resolution to the Company, the Company must resultsnotify of the results of investigating or handling the matter to the User within 15 days from the date thereof.
③ If the User disagrees with the Company's results to the dispute resolution, he or she may apply for mediation of disputes regarding regarding the use of the Company's EFT Service to the Financial Disputes Mediation Committee of the Financial Supervisory Service, as per Article 51 of the Act on Establishment of Financial Services Commission, or the Consumer Dispute Settlement Commission of the Korea Consumer Agency, as per Article 31 Paragraph 1 of the Framework Act on Consumers.

Article 11 (The Company's Duty of Security)
The Company shall exercise caution as an administrator in a faithful manner to ensure safe processing of ETF. In furtherance of ensuring security and reliability for each type of EFT, the Company shall comply with regulations set forth by Financial Services Commission in relation to IT and electronic financial business, e.g., personnel, facilities, Electronic Devices used for electronic transmission or processing.

Article 12 (Other Rules)
If the individual agreements between the Company and the User differ from those set forth herein, such agreements shall prevail over these Terms and Conditions.
Any matters not set forth herein (including definition of terms) shall be governed by consumer protection laws, such as Electronic Financial Transaction Act, Act on Consumer Protection in Electronic Commerce, Etc. , E-commerce related laws or Specialized Credit Financial Business Act, and separate terms and conditions.

Article 13 (Jurisdiction)
Jurisdiction over any dispute between the Company and the User shall be determined by Korea Civil Procedure Act.


Chapter 2 Payment Gateway Services

Article 14 (Definitions)
As used in this Chapter, the following terms shall have the following meanings:
1. "Payment Gateway Service" means, with respect to electronic purchase of product or service, a service of transmitting or receiving payment information or agency or intermediation service for settlement of such consideration.
2. "User" means a person who agrees to these Terms and Conditions and uses Payment Gateway Service provided by the Company.

Article 15 (Withdrawal of Transaction Instruction)
① The User using Payment Gateway Service may withdraw a Transaction Instruction until the deposit is (i) recorded in the account ledger, or entered into Electronic Device, of the financial institution in which the recipients account is established or the Company.
② Any payment received by the Company must be returned to the User if the User successfully withdraws its Transaction Instruction for such payment.

Article 16 (Managing Access Media)
① The Company, in the process of providing Payment Gateway Service, may select an Access Media and verify the User's identity, authority and the contents of Transaction Instruction.
② The User shall not lend, grant use of, assign, transfer, or grant security interest in Access Media to a third party.
③ The User shall not divulge or disclose its Access Media to a third party, and shall use a reasonable caution to prevent theft, forgery or falsification of Access Media.
④ Upon receiving the User's notice of theft or loss of Access Media, the Company shall be liable for losses suffered or sustained by the User arising from a third party's use of Access Media thereafter


Chapter 3. Payment Escrow Service

Article 17 (Definitions)
As used in this Chapter, the following terms shall have the following meanings:
1. "Payment Escrow Service" means a service where, in respect of Prepaid Telecommunication Sale made in 11STREET, Consumer's payment for product or service is kept by the Company until the shipment is completed, after which the payment is made to Seller.
2. "Prepaid Telecommunication Sale" means a telecommunication sale where consumer makes full or partial payment prior to receiving product or service.
3. "Seller" means a person who agrees to these Terms and Conditions, holds store on the website operated by the Company, and is engaged in telecommunication sale.
4. "Consumer" means a person who agrees to these Terms and Conditions and purchases product or service from Seller of the website operated by the Company, and falls under Article 2 Item 5 of the Act on Consumer Protection in Electronic Commerce, etc.
5. "User" means Seller and Consumer.

Article 18 (Applicability)
This Chapter is applicable where the User uses Prepaid Telecommunication Sale through 11STREET.

Article 19 (Release of Payment in Escrow)
① Consumer (including a person to be receiving product or service, if such Consumer consented thereto; the same applies to Paragraphs 2 and 3 below) must notify the Company of his or her receipt of product or service within 3 Business Days therefrom.
② Upon receiving Consumer's notice of receipt of product or service, the Company shall release the payment to Seller by no later than the date specified by the Company.
③ In the event Consumer fails to notify the Company of his or her receipt of product or service within 3 Business Days therefrom without providing a reasonable cause, the Company may release the payment to Seller without Consumer's consent.
④ The Company must return the payment to Consumer if circumstance arises where Consumer becomes entitled to a refund before the Company releases the payment to Seller.

Article 20 (Withdrawal of Transaction Instruction)
① The User may withdraw a Transaction Instruction until information on the amount of Transaction Instruction has been entered into Electronic Device of the financial institutions or electronic financial business in which the recipient’s account is established.
② The Company must return the payment it received to the User if the User successfully withdraws a Transaction Instruction.

Article 21 (Application Mutatis Mutandis)
Article 16 of Chapter 2 hereof shall apply mutatis mutandis to this Chapter.


Chapter 4 Electronic Prepayment Means (Point, Cash)

Article 22 (Definitions)
As used in this Chapter, the following terms shall have the following meanings:
1. "Electronic Prepayment Means" refers to a medium of payment regulated by Electronic Financial Transaction Act and issued by the Company after prior notice to the User, such as Point, Cash which can be used to pay for purchase of product or service
2. “Points, Cash” refer to Electronic Prepayment Means provided by the eCompany for free, and their use may be restricted as specified in Article 25 Item 2.
3. "User" means a person who agrees to these Terms and Conditions and uses Point, Cash to pay for products or services purchased.
4. "Seller" means who accepts Point, Cash in return for products or services sold to the User.
5. For the purpose of this Chapter, "Access Media" refers to user numbers and passwords registered with the Company or other means designated by the Company to ensure veracity and accuracy of the User and transaction information or make Transaction Instruction in EFT using Point, Cash.

Article 23 (Managing Access Media)
① The Company shall not take responsibility for any loss of stored value occurred prior to receiving User's notice of loss or theft of Point, Cash or Access Media.
② Article 16 Paragraphs 1 through 3 applies mutatis mutandi to this Chapter (Chapter 4 Electronic Prepayment Means (Point, Cash)).

Article 24 (Refunds)
① User may cash out its Electronic Prepayment Means upon the request to the Company. However, the refundable Electronic Prepayment Means are limited to those purchased by the User from the Company. Electronic Prepayment Means provided to the User for free through events or purchase of products, etc. may not be refunded.
② Point, Cash provided to the User for free through events or purchase of products, etc. can only be used in specific period or way set by the Company, which can be checked on the Company's announcement at the time of issuance of Point, Cash and the Company's website (under 'My 11STREET' , 'Customer Service').

Article 25 (Retraction of Points or Cash; Negative Points and Cash)
① In case of cancellation of purchase, any Point, Cash rewarded for such purchase may be retracted by the Company.
② In the event that the Company, due to certain circumstances such as cancellation of a purchase, retracts Cash already rewarded to the User, and the User’s Cash balance is lower than the amount of Cash to be retracted, the Company may process the retraction as minus Cash, which the User can recover from by earning additional Cash through additional purchases.

Article 26 (Withdrawal of Transaction Instruction)
① The User of Electronic Prepayment Means may withdraw a Transaction Instruction until information on the amount of Transaction Instruction has reached Electronic Device designated by the recipient
② The Company must return the payment it received to the User if the User successfully withdraws its a Transaction Instruction.

Article 27 (Application Mutatis Mutandis)
Article 16 of Chapter 2 hereof shall apply mutatis mutandis to this Chapter.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of January 10, 2008.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of August 1, 2009.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of January 4, 2011.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of October 1, 2011.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of September 29, 2017, but for the customers who registered before September 29, 2017 take effect as of October 23, 2017.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of April 1, 2018.

■ Addendum
Article 1 (Effective Date) This Terms and Conditions shall take effect as of September 1, 2018.